Replacement and return are guaranteed rights for all our customers, and include all products displayed in our store.
All products displayed in our store are subject to the exchange and return policy according to the terms and conditions set out on this page.
Returns or exchanges are possible if the product is in the same original condition as when purchased and is packaged in its original packaging.
The exchange or return request will be approved within 3 business days.
If the return and exchange request is approved, the representative will reach the customer within 3-5 business days.
Please send a message via WhatsApp to the number shown in the shipping policy to request a return or exchange, or contact us via the "Contact Us" page to request a return or exchange.
Please photograph the product and send it, specifying the city, address, and order number, so that we can replace it with another product if there is any damage or defect in the product, or if it does not conform to what was agreed upon.
The customer will receive a full refund if the product they received is completely different from the product description on our product page.
We are not responsible for any expectations regarding customer use of products not mentioned on the product page of our website.
